Customer Support
Technical Support
Should you need technical support, please contact us at tech.support@laserphotonics.us
Fonon Technologies supports customers throughout the world and has a dedicated team of Service and Technical Support Engineers to provide after sales service from the moment the laser is delivered. We promise to give you our full attention and to act with integrity and accountability. Fonon Technologies offers extensive customer training and support to ensure the best system performance, including:
Factory and on-site operator training
Advanced customer training
Designated customer service engineers
Optimal system configuration
Inbound Customer Support
Advanced application support
Notifications of System Upgrades
Remote diagnostics capability
Direct Technical Support
Engineers log in for testing/troubleshooting
Fonon Technologies is committed to delivering superior customer service that meets the needs of our customers in a consistent manner, unsurpassed in professionalism, politeness and promptness. We assess the problem and determine best solution. We promise always to do what we say we will do.
Spare Parts
For a complete list of spare parts please contact us. While a few specific accessories are listed on the website for purchase, Fonon Technologies maintains a full list of available spare parts. Please contact our customer service department for spare parts for your specific fiber laser system.